Reserve an appointment.
Appointments are arranged by phone or email, ensuring every cat is booked into the treatment and time they need.
No two cats are the same, and no two appointments are either. Rather than offering an online booking system, we prefer to arrange appointments personally. This allows us to understand your cat’s coat, temperament, and grooming requirements before your visit, ensuring the most appropriate treatment and appointment length are reserved.
Whether you’re booking a grooming appointment, making an enquiry, or arranging a gift voucher, you’re welcome to get in touch by phone or email.
We aim to respond to all enquiries within one working day.
Contact Details
Telephone: +44 (0) 7594664762
Please leave a message, text, WhatsApp or email if we’re busy grooming and we will return your call as soon as possible.
Emai: welcome@thevelvetfeline.co.uk
For appointment enquiries, gift vouchers, and general questions, please get in touch by email.
Location
St Albans, Hertfordshire Full address provided upon booking confirmation.
You can also use the contact form below.
What to Expect When You Get in Touch
To help us recommend the most appropriate treatment and allow enough time for your appointment, it’s helpful to have a few details about your cat:
- Breed (or simply “moggy”) and approximate age
- Coat condition and grooming history
- The treatment you’re interested in – or, if you’re unsure, what you’d like to achieve
- Any health conditions, sensitivities, or temperament traits we should be aware of
Don’t worry if your cat has knots, mats, or hasn’t been professionally groomed before.
Our role is to assess their coat and recommend the safest, kindest approach.
With this information, we can ensure the right appointment is reserved and your cat’s visit is as calm, comfortable, and enjoyable as possible from the moment you arrive.
Every feline’s grooming journey starts somewhere.
A Final Word
Whether your cat is an easy-going lap cat, an anxious rescue, or a seasoned show champion, they will be welcomed with patience, kindness, and respect.
If your cat has never been professionally groomed before, has had a difficult experience in the past, or is particularly nervous, please let me know when you get in touch. Every cat’s grooming journey starts somewhere, and every appointment is tailored to their individual temperament, comfort, and wellbeing.
Privacy Policy
The Velvet Feline respects your privacy and only collects the information needed to manage your bookings and provide the best possible care for your cat.
We collect: your name, contact details, and information about your cat’s health, coat condition, and grooming history, provided by you or observed during appointments.
We use this information to: confirm and manage appointments, maintain accurate grooming records for your cat’s ongoing care, and contact you regarding your bookings.
We do not sell or share your information with third parties, except where required by law or to process payments securely.
Your data is stored securely and retained only as long as necessary for these purposes. You may request access to, correction of, or deletion of your information at any time by contacting us directly.
Terms & Conditions
By booking an appointment with The Velvet Feline, you agree to the following terms.
Bookings & Cancellations
Appointments are reserved exclusively for your cat. We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee, and repeated non-attendance may result in future bookings being declined.
Health & Safety
We reserve the right to decline or discontinue treatment where a health concern — including active ringworm or other fungal skin conditions — could affect the wellbeing of other cats in our care. Full details are set out in our Health & Safety policy.
Pricing
Prices for styling cuts and additional services are confirmed at booking following an assessment of your cat’s coat. Any changes to treatment or cost during an appointment will always be discussed with you first.
Liability
While every care is taken to ensure your cat’s comfort and safety, grooming inherently involves handling that may occasionally reveal or aggravate pre-existing conditions. Please inform us of any known health issues before your appointment.
Changes to These Terms
These terms may be updated from time to time. The most current version will always be available on our website.
We look forward to seeing you at The Velvet Feline!
